Content
Privacy Policy
Welcome to Coulby Interiors’ Privacy Policy.
Coulby Interiors respects your privacy and is committed to protecting your personal data. This Privacy Policy provides you with information on how we collect and process your personal data through your use of this website and when you communicate with us. Our Privacy Policy is kept under regular review.
Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer the following types of personal data about you:
- Identity Data: your name, marital status, title, and gender;
- Contact Data: your billing address, delivery address, email address and telephone numbers;
- Transaction Data: details about BACS payments we receive from you and other details of services you have purchased from us or third party goods you have requested via us;
- Technical Data: your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website;
- Profile Data: your design, interior and style interests and preferences, and your feedback in relation to the services we provide;
- Usage Data: information about how you use our website (for example, pages visited); and
- Communications Data: your preferences regarding how you wish to communicate with us.
We do not collect any Special Category Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
How we collect your personal data
- Technical Data from the analytics provider Google Analytics, based outside the EU; and
- Contact Data from Houzz.co.uk where you have consented to the provision of that Contact Data via Houzz.co.uk.
When we use your personal data
- Where we need to perform the contract we are about to enter into or have entered into with you;
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
- Where we need to comply with a legal obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent where we are legally required to. You have the right to withdraw consent to us processing your personal data at any time.
We have set out below, in a table format, a description of all the ways we use your personal data, and which of the lawful grounds we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.
Third-party marketing
Opting out
Cookies
Change of purpose
We may share your personal data with the following third parties:
- Our contractors who carry out activities for us in relation to the delivery of services or our business generally;
- Our professional advisors (e.g. accountants, legal advisors, insurers, bankers) who (acting as processors or joint controllers) may provide us with consultancy, banking, legal, insurance and accounting services necessary for the running of our business or to comply with any legal, regulatory, tax, accounting or reporting requirements;
- HM Revenue & Customs, regulators and other authorities (acting as processors or joint controllers) based in the United Kingdom; and
- Online IT service providers (acting as processors) (e.g. Microsoft?/Google analytics) which provide IT storage and system administration services
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those contractors and other third parties who have a business need to know. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. By law we have to keep certain basic information about our customers (including Contact, Identity, and Transaction Data) for six years for tax purposes. In some circumstances you can ask us to delete your data, see your legal rights below for further information. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for statistical purposes, in which case we may use this information indefinitely without further notice to you.
Your legal rights
The following rights are available to you:
- Right to be informed about what we do with your personal data;
- Right to access your personal data;
- Right to correct your personal data;
- Right to object to or restrict the use of your personal data;
- Right to delete your personal data;
- Right to portability of your personal data;
You can find out if we hold any of your personal information by making a ‘subject access request’. Provided you agree, we will try to deal with your request informally by providing you with the specific information you need over the telephone. If the information we hold is inaccurate or if you would like us to remove and delete any personal information then please let us know.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer if your request is complex. In this case, we will notify you.
Please keep us informed if your personal data changes during your relationship with us so that our records are accurate and up to date.
Our site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy policy of every website you visit.